GENIE’s New Process Improvement Accelerator will take you through each step:
- Process Mining and Process Discovery – define your existing processes
- Standardization – discover variations in the way processes and tasks are being performed
- Digital Transformation – identity which processes are using out of date software, or methodology
- Optimization – choose the most efficient processes among your found variations
- Calculating Potential ROI – use time spent and wage data to calculate the value of each process and ROI of improving it
- Implementation – once the changes are in place GENIE will create an SOP of the new process for easy staff training
- Tracking – after the improvement is implemented tracking the resulting increase in profitability
“The trouble with doing something right the first time is that nobody appreciates how difficult it was.” – Walt West
Employing the right tools for Process Discovery and Process Improvement dramatically decreases this risk. Standardization and Optimization are necessary steps for getting processes ready for successful automation. GENIE’s Process Intelligence Platform takes this holistic approach. With our Improvement Accelerator, you will be able to see each significant variation of your processes, with the time and cost that each variant takes. Optimization takes place as you choose the most efficient path to have all your people, or your bots, take.
Dealing with ‘Dirty’ Processes
The need for solid process intelligence is the same, whether you are looking to standardize your processes as part of your automation journey or improve human processes.
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” – Bill Gates
Traditional RPA companies send consultants to manually monitor processes in order to get the company ready for automation. However, a consultant cannot watch every single person at work. They couldn’t possibly know how every person was carrying out a process in different ways. It is impossible to code a successful automation based on dozens of people performing tasks in their own alternative manner.
Visual Process Discovery – the method of taking screenshots of each tracked user then analyzing the screenshots, does a little better. But they still struggle to catch variations, and their images have to be hand-coded, again counting on human eyes to catch issues. The other major problem with this method of RPA is the size of the files they create. Tracking 20 employees over a few weeks creates terabytes of images that must be transferred and stored.
GENIE’s Process Intelligence AI tracks every relevant user action. We are reading the screens as work is being performed and tracking inputs on Excel sheets, PDFs, web forms, email, slack, you name it – we track it. Our filters allow us to filter out the noise of not essential actions, like the 10 minutes an employee spends on Facebook on their break. We are capturing each meaningful user action and compiling this data in an efficient format that can be stored on-site. So none of your company’s information leaves your secure network.
Our Process Improvement Accelerator dashboard will allow you to see each of the variations of the processes we discover. When HR and wage data are entered, we can calculate how much time and money each process costs. GENIE can also estimate the savings possible from standardizing that process.
GENIE’s Intelligent Process Discovery has the ability to track not just small groups of users, but also work teams and whole departments. We take a unique approach to interdepartmental processes. We combine Process Mining data taken from your software logs, with the user activity data collected in our Task Mining. In this way, processes that span across departments are tracked and slowdowns in the hand-offs can be measured.
You will also see where different departments or locations in your organization do the same process differently so that it can be addressed and standardized. Often interdepartmental processes are the ones that are the most valuable to a company and have the highest value for process improvement or automation potential.
The Results of Process Improvements – Tracking and RIO
Now that you have your task maps and have chosen the optimal process (possibly including a variation or two), you can roll them out.
But we are not done there. How do you know if your staff has adopted the new process? How do you track the success of the Botz you have built?
Let us help, fill out the form below and we’ll be in touch shortly.